At Bash Sneakers, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help.
Eligibility for Returns
Items must be returned within 30 days of delivery.
Products must be unworn, unused, and returned in their original packaging with all tags attached.
Sale items are final sale and cannot be returned or exchanged unless defective.
How to Return
Email us at returns@bashsneakers.co.za with your order number and reason for return.
Our team will guide you through the return process and provide the return address.
Once we receive and inspect the item, we’ll process your refund or exchange within 3–5 business days.
Return Shipping
At Bash Sneakers, we are delighted to provide free returns. Bash Sneakers is responsible for the cost of return shipping.
Exchanges
If you wish to exchange an item for a different size or colour, please follow the same returns process. Once the return is approved, you can place a new order for the desired item on our website.
Important Notes
We recommend using a trackable shipping service, as we are not liable for lost returns.
Refunds are issued to the original payment method only.
Contact Information
For any questions or concerns regarding returns and refunds, please reach out to our customer support team through the “Contact Us” page on our website. We aim to respond to all inquiries within 48 hours.
Policy Changes
Bash Sneakers reserves the right to update or modify this Returns & Refunds Policy at any time. Any changes will be effective immediately upon posting on our website.
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